How to Complain
Our complaints commitment
We are committed to providing a high standard of service but occasionally we may not live up to our promises. If this happens, we want to hear from you as it gives us the chance to put matters right for you and to improve our service for everyone.
You can share your complaint by contacting us either by:
• telephone on 0113 243 0154
• in writing to The Complaints Manager, 6th Floor, Gallery House, 125-131 The Headrow, Leeds, LS1 5RD
• or via email :
complaints.parkrow@parkrow.co.uk
What you need to provide
To help us investigate and resolve your complaint, we'll need the following information:
• Your name and address.
• A daytime telephone number where we can contact you.
• A clear description of your concern or complaint.
• Details of what you would like us to do to put it right.
If possible, please also provide
• Copies of any relevant documents, such as letters or policies.
• Policy Or Mortgage number and Provider details if applicable
What can I do if I am not satisfied with your response?
We will always try to reach an agreeable solution with you but appreciate that there may be occasions when this is not possible.
If you are dissatisfied with our response please
click here